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The Idiomatic Blog

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Chris

The Fallacy of “Listen to Your Customer”

96% of companies think it’s important to make their customers happy. That’s probably not a surprise to you —happy customers mean less churn, more referrals and higher growth rates. There’s no debate about the importance of making customers happy. But... Continue Reading →

Simple KPIs to Transform Your Customer Support From a Cost Center to a Strategic Asset

Most Founders and CEOs grow a Customer Support team because they have to not because they want to. No matter how well a product is designed, customers wind up having problems and when they do, they prefer a company that... Continue Reading →

Getting started with tagging: a step-by-step guide to mapping the customer experience

Tagging can be a powerful tool for any customer support team. When done correctly, tags serve as a common language to communicate the customer journey at scale—when having one person keep in touch with every single customer is no longer... Continue Reading →

Why we solve Pied Piper’s product/market fit problem

I am the stereotypical startup founder HBO's Silicon Valley was born to mock, but I love the show. I went to Stanford, live in Palo Alto, and am working on my second company right now. In the most recent episode of Silicon... Continue Reading →

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