We basically have two timelines in our company: pre-Idiomatic (not useful) and post-Idiomatic (what everyone uses). Challenge Routing tickets based on user self-selection lacked the precision needed…… Read more “How Instacart Tackled a 116% Surge in Contact Volume Using Idiomatic Ticket Routing”
Idiomatic was essential in our Voice-of-Member initiative for 2021 Challenge Manual tagging of data resulted in inconsistencies, small samples, and excess time spent on deep dives to…… Read more “How FabFitFun Tackles Customer Churn & Invests in Customer Growth with Idiomatic”
Idiomatic gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews. Challenge With over 300 support agents handling…… Read more “How Upwork Saves $1.25 Million Annually With Idiomatic”
Products that win feel magical. Customer feedback provides the path to eliminating the friction disrupting that magic.